The point of sale is becoming increasingly digital, but the customer's need for consulting remains. The chatbot is ideally suited as a digital advisor who supports your customers competently and independent of time and location. Banks and insurance companies in particular can offer their customers a professional customer experience.
After an initial needs assessment, the chatbot can seamlessly hand the customer over to the customer advisor in the live chat, for complex or individual solution offers. Master the digital transformation in customer consulting.
Complex products require individual consulting. The chatbot acts as an input channel, provides advice, and thus makes an initial needs assessment. The digital advisor then seamlessly hands over to the live chat consultant, who can directly follow up on the previous consultation thanks to the chat history.
The customer thus also feels competently advised at the digital touchpoint. The interaction with the chatbot and the accompaniment by means of live chat, co-browsing or video consultation create an integrated customer journey with a positive customer experience.
To ensure an end-to-end advisory process, especially for complex products such as banking and insurance solutions, the Remote Advisory Platform combines all relevant components such as chatbot, live chat, co-browsing and video advisory.
The solution can be integrated into existing third-party systems and enables seamless interaction for both the customer and the consultant. The Remote Advisory Platform is easy and quick to implement. Create a consulting offering that is available around the clock.
The Cantonal Bank of Zug is pioneering the digitization of the customer advisory process and is relying on chatbot <Mona>. It accompanies and advises customers on the most common questions and concerns.
Also banks are reacting to the digital transformation and the new customer needs that go along with it and are offering their products and services digitally with great success. Personal customer advice is an essential factor for banks and must not be neglected - here, too, chatbots are an optimal way to accompany customers digitally and competently at all times.
Increase conversion rates and sales with the help of the digital salesperson. It works around the clock and optimally complements your Sales department.
With the chatbot as a self-service offering, you avoid waiting times for your customers and noticeably relieve customer service. For more efficiency in service.
Reduce the burden on your IT support while creating a positive service experience for your end users. For more productivity in IT support.
Make your website content even easier to find and reduce the bounce rate. Users will quickly get to the information they are looking for.