Using the chatbot as a digital sales assistant is an excellent application of this technology. Not only can the chatbot ask website visitors what they are looking for and help them find a suitable product, it can also handle the entire buying process and provide the customer with a personalised buying experience.
Service requests can be completely automated with the help of chatbots. Self-Service means for your customers: no waiting time, quick answers and therefore a high level of satisfaction. At the same time, you enable your customer service agents to process complicated cases with less time pressure and in better quality.
A chatbot is available for your website visitors 24 hours a day, seven days a week and allows you to communicate with each and every one of them. This makes visitors interact faster and you get more leads.
A typical standard request in IT support is to reset a password. Such processes can be easily configured and thus automated with workflow without any need for programming. This increases the efficiency of all parties involved, as the requesters do not have to wait for an IT supporter to respond and these in turn can focus on difficult cases.
Chatbots can directly address website visitors who are looking at a job advertisement, clarify questions and receive their application documents immediately. By actively addressing interested candidates, you increase the number of applicants, improve their candidate experience and score points as a modern employer on the pulse of time.