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We are delighted that our customer Sanitas presented our joint service automation project at the Swiss Customer Service Summit 2023 and was also honored as "Best Practice 2023". Sophie Eisl, Head of Digital Self Service at Sanitas Health Insurance, spoke on the topic of <How digitalization in sales and service succeeds.>
Healthy automation: bots boost customer experience at health insurance company
Digital self-services do not stop at health insurance companies - and are also meeting with a positive response from customers. Sophie Eisl, Head of Digital Self Services at Sanitas Krankenversicherung, explains why: «The last best customer experience of customers in any industry is becoming the next minimum requirement for all industries - including health insurance companies.» To meet this high standard of service and convenience, Sanitas launched a chatbot together with aiaibot two years ago.
