A virtual counter clerk as a valuable support

Today, customer contacts are taking place more and more on a virtual basis. The days when the...

Reading Time: 3 min.

Dennis Pflie

14.6.2021

Chatbot and Live Chat - as a Chatbot-Hybrid a very efficient Duo

Almost 20 % of all companies use live chats (Benchmark Study on Customer Service in the...

Reading Time: 3 min.

Melanie Müller

13.10.2020

Automated chatbots are still not as commonly used as they should be by companies to assist...

Reading Time: 2 min.

Melanie Müller

25.9.2020