Dr. Gay is a project of Aids-Hilfe Schweiz, which deals with the topics of gay sex, venereal diseases and sexual orientation. During the relaunch of the website in cooperation with the responsible agency TKF Kommunikation & Design, an anonymous online channel for consultations was to be introduced.
TKF saw this as the ideal opportunity for the use of a chatbot and therefore launched «Dr. Gaybot». The chatbot welcomes visitors to the website and enables them to ask questions anonymously about HIV and AIDS and to seek advice. Since «Dr. Gaybot» requests sensitive health data from its users, a high level of data protection was a key criterion in the selection of the chatbot provider. Due to the DSGVO compliance and the adherence to the high Swiss data protection standards, the choice fell on aiaibot.
The users who interact with the bot give very good feedback on it and are happy with the implementation and process of requesting information via chatbot. The next step in the further development of the bot is the integration of a live chat. TKF's communications strategist Alexander Fürer tells us more about the approach and concept of this project in this podcast episode (in German).