aiaibot - Chatbot-Software | Enterprise Chatbot Solution

chatbot enterprise solution.

Take advantage of the opportunities offered by digitisation now. Within only 6 weeks, we will jointly implement a chatbot that will create a measurable benefit for you. With 3 specific solution packages we will together navigate your bot to success.

1st Phase

Discovery

Together we start our discovery tour and analyse the potential of lead generation in the sales area or for call or email deflections within the service organisation to reduce incoming calls and emails, thus laying the foundation for a successful chatbot.

Analysis of potential
Definition of project goals and scope
Evaluation of the top 3 use cases
Realisation of chatbot concept
Presentation of outcome documentation

Result

The top use cases and the chatbot concept are in place. The chatbot is now ready for implementation!

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2nd Phase

Go Chatbot

The chatbot is created and we set the sails together! For this purpose we develop chatbot stories and apply the modules AI and Robot intelligently. This is how we take the chatbot to the next level and get ready for the wide open sea!

Joint project kick-off
Implementation of chatbot bootcamp
Design of chatbot stories
Chatbot booster for beneficial use of AI and Robot
Customizing and integration of chatbot into website

Result

The chatbot is live! From now on the chatbot helps to generate leads or to answer service requests.

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3rd PHASE

SUCCESS

The journey continues. The chatbot is analysed and optimised monthly. This makes the chatbot even more successful.

Analysis and monthly performance reports
Inputs for continuous improvement
Technical support
Further development and expansion of AI and Robot modules

Result

The chatbot creates business value and gets even better! In addition, new possible areas of application for the chatbot are becoming apparent.

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«The flexible use of Artificial Intelligence is particularly useful in times of enormous demand. The courage to digitise requires the courage to change.»

David Alekotte

Teamleader Customer Relations & Air Law

«Our focus is on delighting our customers. We therefore rely on innovative technologies in our Customer Operation Centre, which enables us to increase our service efficiency and process customer requests in less time.»

Balz Kundert

Head of Customer Operation Center

«Thanks to email automation, we can handle the volume of interaction quickly and efficiently. The increase in turnover is enormous and our service team is relieved at the same time.»

René Bochynek

Director Customer Experience

«Our customers are delighted, which is also reflected in the high interaction rate with the chatbot - here our expectations were exceeded three times over. We were also able to reduce the call volume by 30 %.»

Urs Wälchli

Head of the Cantonal Services Division & Member of the Management

«Our chatbot supports customers in the registration process where the bounce rate has been high so far and is used more than 200 times per day. The number of registrations is also increasing significantly.»

Sandy Hatz

Head of Call Center

«Our hybrid chatbot has resulted in a strong sales boost. The bounce rate on the website has been massively reduced and many new customers have been acquired directly via the chatbot or with the help of an employee via the integrated live chat.»

Alexander Hirt

Head of Direct Sales

Get in touch with me.

"Increase in sales leads and reduction of service requests - these are just two of the numerous relevant benefits provided by bots. Let us create measurable benefits together - I look forward to hearing from you!"

Tom Buser
Sales Director