«Digital first» – Swiss Authorities continue to make great Progress in digital Communication

\n

The innovation project of the social insurance Aarau

\n

Exciting insights can be found in the annual report in the Innovations 2020 section already mentioned in the introduction. The project of the Aargau Social Insurance (SVA), which deals with automated processing of customer inquiries with the help of artificial intelligence (AI), is of particular interest to us because it uses aiaibot's chatbot technology, amongst other things. 

\n

The SVA expanded its premium reduction consulting services by launching the «Maxi» chatbot and the «My Request» online form. Based on these two innovations, frequently recurring customer inquiries on the subject of premium reduction are now classified and answered automatically with the help of artificial intelligence. In advance, thousands of customer emails were manually evaluated, categorized and fed into the AI Module to make this possible. As a result, a hit rate (correct answers) of close to 95 % was achieved in the automated assignment and answering of queries. Customers can enter their concerns by email in free text or also use the online «My Request» online form.

\n
\n

The project is rightly regarded as a pioneer project in the field of digital public authority communication.

\n
\n

The inquiries are received in the premium reduction mailbox, which is directly supported by the AI function, or Chatbot Maxi supports the inquirers directly in the dialog on the website. Through these digital innovations, the SVA achieved a massive increase in efficiency in responding to standardized customer inquiries about premium reduction. In addition, customer satisfaction was greatly increased in parallel, as customer feedback shows. The project is rightly regarded as a pioneer project in the field of digital public authority communication. This is just one of various innovation projects that are the subject of this year's annual report.

\n

Swiss citizens are encouragingly digitally minded

\n

Generally speaking, the eGovernment digitization strategy in Switzerland is well on track. Most of the implementation goals have been achieved, although some have been delayed a little due to the Corona crisis. Detailed information can be found directly in the report.

\n

The eGovernment MONITOR 2020 survey shows that the Swiss have a promising digital affinity; after all, 60 % of the population used at least one public authority online service in 2020! The online service that is used the most is the tax return. Almost 60 % of the population already submit their tax returns digitally. And as already mentioned, 70 % of respondents plan to use digital online services more frequently in the future.

\n

In addition, the annual report also shows how Switzerland compares internationally in terms of eGovernment and - based on the eGovernment Monitor 2020 study - sets out how the Corona crisis has affected the use and offerings of eGovernment services.

\n
\n

The fact that many Swiss citizens are willing to use such digital public authority offerings makes it clear that projects such as the one run by the Aargau social insurance make perfect sense and bring significant added value to both sides, even in the short term.

\n
\n

It remains interesting to see how the authorities will continue to develop in terms of digital customer communication in the coming year. The fact that many Swiss citizens are willing to use such digital public authority offerings makes it clear that projects such as the one run by the Aargau social insurance make perfect sense and bring significant added value to both sides, even in the short term. Several other authorities have already jumped on the digital bandwagon and are benefiting from the new technologies. For example, the WAS (Wirtschaft Arbeit Soziales) Luzern and the Justice and Security Department (JSD) Basel-Stadt, both of which work with the aiaibot software and platform. More exciting background information on the topic and concrete solution scenarios can also be found in the Whitepaper «Digitale Services für Behörden».

\n

We at aiaibot are very pleased about the successful public authority projects and are happy to accompany other public administration bodies on their way to becoming «Digital First» representatives.

\n","tag_ids":[18593243470],"topic_ids":[18593243470],"enable_google_amp_output_override":false,"generate_json_ld_enabled":true,"post_body":"\n\n\n\n

The Swiss eGovernment Strategy 2020-2023 is well on its way to achieving the digitization objectives defined for this time period. Most projects, such as EasyGov.swiss, eUmzugCH, e-voting, etc., have already been launched or are more advanced in implementation. People's attitude towards e-services was positively influenced by the Corona crisis. 70 % of citizens surveyed as part of the eGovernment Monitor 2020 Study which is also referred to in the annual report, stated that they would like to use online services more in the future.

\n
\n

This year, a project of the Social Insurance Aarau (SVA) was among the supported innovation projects - a very successful project that works with the chatbot technology of aiaibot.

\n

.

\n
\n

In the current United Nations 2020 ranking, Switzerland is doing well in the area of eGovernment development and ranks 16th out of 193 countries. This makes it one of the more advanced countries in digital administration.

\n

Every year, the eGovernment organization documents the progress made in realizing the strategy for digitizing public authorities in its annual reports. Among other things, the report summarizes the activities and provides an overview of how the defined goals were achieved.

\neGovernment Switzerland also supports innovation projects from the area of public authorities that apply new technologies or promote regional cooperation. This year, a project of the Social Insurance Aarau (SVA) was among the supported innovation projects - a very successful project that works with the chatbot technology of aiaibot.
\n

New call-to-action

\n

The innovation project of the social insurance Aarau

\n

Exciting insights can be found in the annual report in the Innovations 2020 section already mentioned in the introduction. The project of the Aargau Social Insurance (SVA), which deals with automated processing of customer inquiries with the help of artificial intelligence (AI), is of particular interest to us because it uses aiaibot's chatbot technology, amongst other things. 

\n

The SVA expanded its premium reduction consulting services by launching the «Maxi» chatbot and the «My Request» online form. Based on these two innovations, frequently recurring customer inquiries on the subject of premium reduction are now classified and answered automatically with the help of artificial intelligence. In advance, thousands of customer emails were manually evaluated, categorized and fed into the AI Module to make this possible. As a result, a hit rate (correct answers) of close to 95 % was achieved in the automated assignment and answering of queries. Customers can enter their concerns by email in free text or also use the online «My Request» online form.

\n
\n

The project is rightly regarded as a pioneer project in the field of digital public authority communication.

\n
\n

The inquiries are received in the premium reduction mailbox, which is directly supported by the AI function, or Chatbot Maxi supports the inquirers directly in the dialog on the website. Through these digital innovations, the SVA achieved a massive increase in efficiency in responding to standardized customer inquiries about premium reduction. In addition, customer satisfaction was greatly increased in parallel, as customer feedback shows. The project is rightly regarded as a pioneer project in the field of digital public authority communication. This is just one of various innovation projects that are the subject of this year's annual report.

\n

Swiss citizens are encouragingly digitally minded

\n

Generally speaking, the eGovernment digitization strategy in Switzerland is well on track. Most of the implementation goals have been achieved, although some have been delayed a little due to the Corona crisis. Detailed information can be found directly in the report.

\n

The eGovernment MONITOR 2020 survey shows that the Swiss have a promising digital affinity; after all, 60 % of the population used at least one public authority online service in 2020! The online service that is used the most is the tax return. Almost 60 % of the population already submit their tax returns digitally. And as already mentioned, 70 % of respondents plan to use digital online services more frequently in the future.

\n

In addition, the annual report also shows how Switzerland compares internationally in terms of eGovernment and - based on the eGovernment Monitor 2020 study - sets out how the Corona crisis has affected the use and offerings of eGovernment services.

\n
\n

The fact that many Swiss citizens are willing to use such digital public authority offerings makes it clear that projects such as the one run by the Aargau social insurance make perfect sense and bring significant added value to both sides, even in the short term.

\n
\n

It remains interesting to see how the authorities will continue to develop in terms of digital customer communication in the coming year. The fact that many Swiss citizens are willing to use such digital public authority offerings makes it clear that projects such as the one run by the Aargau social insurance make perfect sense and bring significant added value to both sides, even in the short term. Several other authorities have already jumped on the digital bandwagon and are benefiting from the new technologies. For example, the WAS (Wirtschaft Arbeit Soziales) Luzern and the Justice and Security Department (JSD) Basel-Stadt, both of which work with the aiaibot software and platform. More exciting background information on the topic and concrete solution scenarios can also be found in the Whitepaper «Digitale Services für Behörden».

\n

We at aiaibot are very pleased about the successful public authority projects and are happy to accompany other public administration bodies on their way to becoming «Digital First» representatives.

\n
\n","post_summary":"

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The Swiss eGovernment Strategy 2020-2023 is well on its way to achieving the digitization objectives defined for this time period. Most projects, such as EasyGov.swiss, eUmzugCH, e-voting, etc., have already been launched or are more advanced in implementation. People's attitude towards e-services was positively influenced by the Corona crisis. 70 % of citizens surveyed as part of the eGovernment Monitor 2020 Study which is also referred to in the annual report, stated that they would like to use online services more in the future.

\n
\n

This year, a project of the Social Insurance Aarau (SVA) was among the supported innovation projects - a very successful project that works with the chatbot technology of aiaibot.

\n

.

\n
\n

In the current United Nations 2020 ranking, Switzerland is doing well in the area of eGovernment development and ranks 16th out of 193 countries. This makes it one of the more advanced countries in digital administration.

\n

Every year, the eGovernment organization documents the progress made in realizing the strategy for digitizing public authorities in its annual reports. Among other things, the report summarizes the activities and provides an overview of how the defined goals were achieved.

\neGovernment Switzerland also supports innovation projects from the area of public authorities that apply new technologies or promote regional cooperation. This year, a project of the Social Insurance Aarau (SVA) was among the supported innovation projects - a very successful project that works with the chatbot technology of aiaibot.
\n

New call-to-action

\n

The innovation project of the social insurance Aarau

\n

Exciting insights can be found in the annual report in the Innovations 2020 section already mentioned in the introduction. The project of the Aargau Social Insurance (SVA), which deals with automated processing of customer inquiries with the help of artificial intelligence (AI), is of particular interest to us because it uses aiaibot's chatbot technology, amongst other things. 

\n

The SVA expanded its premium reduction consulting services by launching the «Maxi» chatbot and the «My Request» online form. Based on these two innovations, frequently recurring customer inquiries on the subject of premium reduction are now classified and answered automatically with the help of artificial intelligence. In advance, thousands of customer emails were manually evaluated, categorized and fed into the AI Module to make this possible. As a result, a hit rate (correct answers) of close to 95 % was achieved in the automated assignment and answering of queries. Customers can enter their concerns by email in free text or also use the online «My Request» online form.

\n
\n

The project is rightly regarded as a pioneer project in the field of digital public authority communication.

\n
\n

The inquiries are received in the premium reduction mailbox, which is directly supported by the AI function, or Chatbot Maxi supports the inquirers directly in the dialog on the website. Through these digital innovations, the SVA achieved a massive increase in efficiency in responding to standardized customer inquiries about premium reduction. In addition, customer satisfaction was greatly increased in parallel, as customer feedback shows. The project is rightly regarded as a pioneer project in the field of digital public authority communication. This is just one of various innovation projects that are the subject of this year's annual report.

\n

Swiss citizens are encouragingly digitally minded

\n

Generally speaking, the eGovernment digitization strategy in Switzerland is well on track. Most of the implementation goals have been achieved, although some have been delayed a little due to the Corona crisis. Detailed information can be found directly in the report.

\n

The eGovernment MONITOR 2020 survey shows that the Swiss have a promising digital affinity; after all, 60 % of the population used at least one public authority online service in 2020! The online service that is used the most is the tax return. Almost 60 % of the population already submit their tax returns digitally. And as already mentioned, 70 % of respondents plan to use digital online services more frequently in the future.

\n

In addition, the annual report also shows how Switzerland compares internationally in terms of eGovernment and - based on the eGovernment Monitor 2020 study - sets out how the Corona crisis has affected the use and offerings of eGovernment services.

\n
\n

The fact that many Swiss citizens are willing to use such digital public authority offerings makes it clear that projects such as the one run by the Aargau social insurance make perfect sense and bring significant added value to both sides, even in the short term.

\n
\n

It remains interesting to see how the authorities will continue to develop in terms of digital customer communication in the coming year. The fact that many Swiss citizens are willing to use such digital public authority offerings makes it clear that projects such as the one run by the Aargau social insurance make perfect sense and bring significant added value to both sides, even in the short term. Several other authorities have already jumped on the digital bandwagon and are benefiting from the new technologies. For example, the WAS (Wirtschaft Arbeit Soziales) Luzern and the Justice and Security Department (JSD) Basel-Stadt, both of which work with the aiaibot software and platform. More exciting background information on the topic and concrete solution scenarios can also be found in the Whitepaper «Digitale Services für Behörden».

\n

We at aiaibot are very pleased about the successful public authority projects and are happy to accompany other public administration bodies on their way to becoming «Digital First» representatives.

\n
\n","postBodyRss":"

The Swiss eGovernment Strategy 2020-2023 is well on its way to achieving the digitization objectives defined for this time period. Most projects, such as EasyGov.swiss, eUmzugCH, e-voting, etc., have already been launched or are more advanced in implementation. People's attitude towards e-services was positively influenced by the Corona crisis. 70 % of citizens surveyed as part of the eGovernment Monitor 2020 Study which is also referred to in the annual report, stated that they would like to use online services more in the future.

\n
\n

This year, a project of the Social Insurance Aarau (SVA) was among the supported innovation projects - a very successful project that works with the chatbot technology of aiaibot.

\n

.

\n
\n

In the current United Nations 2020 ranking, Switzerland is doing well in the area of eGovernment development and ranks 16th out of 193 countries. This makes it one of the more advanced countries in digital administration.

\n

Every year, the eGovernment organization documents the progress made in realizing the strategy for digitizing public authorities in its annual reports. Among other things, the report summarizes the activities and provides an overview of how the defined goals were achieved.

\neGovernment Switzerland also supports innovation projects from the area of public authorities that apply new technologies or promote regional cooperation. This year, a project of the Social Insurance Aarau (SVA) was among the supported innovation projects - a very successful project that works with the chatbot technology of aiaibot.
\n

New call-to-action

\n

The innovation project of the social insurance Aarau

\n

Exciting insights can be found in the annual report in the Innovations 2020 section already mentioned in the introduction. The project of the Aargau Social Insurance (SVA), which deals with automated processing of customer inquiries with the help of artificial intelligence (AI), is of particular interest to us because it uses aiaibot's chatbot technology, amongst other things. 

\n

The SVA expanded its premium reduction consulting services by launching the «Maxi» chatbot and the «My Request» online form. Based on these two innovations, frequently recurring customer inquiries on the subject of premium reduction are now classified and answered automatically with the help of artificial intelligence. In advance, thousands of customer emails were manually evaluated, categorized and fed into the AI Module to make this possible. As a result, a hit rate (correct answers) of close to 95 % was achieved in the automated assignment and answering of queries. Customers can enter their concerns by email in free text or also use the online «My Request» online form.

\n
\n

The project is rightly regarded as a pioneer project in the field of digital public authority communication.

\n
\n

The inquiries are received in the premium reduction mailbox, which is directly supported by the AI function, or Chatbot Maxi supports the inquirers directly in the dialog on the website. Through these digital innovations, the SVA achieved a massive increase in efficiency in responding to standardized customer inquiries about premium reduction. In addition, customer satisfaction was greatly increased in parallel, as customer feedback shows. The project is rightly regarded as a pioneer project in the field of digital public authority communication. This is just one of various innovation projects that are the subject of this year's annual report.

\n

Swiss citizens are encouragingly digitally minded

\n

Generally speaking, the eGovernment digitization strategy in Switzerland is well on track. Most of the implementation goals have been achieved, although some have been delayed a little due to the Corona crisis. Detailed information can be found directly in the report.

\n

The eGovernment MONITOR 2020 survey shows that the Swiss have a promising digital affinity; after all, 60 % of the population used at least one public authority online service in 2020! The online service that is used the most is the tax return. Almost 60 % of the population already submit their tax returns digitally. And as already mentioned, 70 % of respondents plan to use digital online services more frequently in the future.

\n

In addition, the annual report also shows how Switzerland compares internationally in terms of eGovernment and - based on the eGovernment Monitor 2020 study - sets out how the Corona crisis has affected the use and offerings of eGovernment services.

\n
\n

The fact that many Swiss citizens are willing to use such digital public authority offerings makes it clear that projects such as the one run by the Aargau social insurance make perfect sense and bring significant added value to both sides, even in the short term.

\n
\n

It remains interesting to see how the authorities will continue to develop in terms of digital customer communication in the coming year. The fact that many Swiss citizens are willing to use such digital public authority offerings makes it clear that projects such as the one run by the Aargau social insurance make perfect sense and bring significant added value to both sides, even in the short term. Several other authorities have already jumped on the digital bandwagon and are benefiting from the new technologies. For example, the WAS (Wirtschaft Arbeit Soziales) Luzern and the Justice and Security Department (JSD) Basel-Stadt, both of which work with the aiaibot software and platform. More exciting background information on the topic and concrete solution scenarios can also be found in the Whitepaper «Digitale Services für Behörden».

\n

We at aiaibot are very pleased about the successful public authority projects and are happy to accompany other public administration bodies on their way to becoming «Digital First» representatives.

\n","postEmailContent":"\n\n\n\n

The Swiss eGovernment Strategy 2020-2023 is well on its way to achieving the digitization objectives defined for this time period. Most projects, such as EasyGov.swiss, eUmzugCH, e-voting, etc., have already been launched or are more advanced in implementation. People's attitude towards e-services was positively influenced by the Corona crisis. 70 % of citizens surveyed as part of the eGovernment Monitor 2020 Study which is also referred to in the annual report, stated that they would like to use online services more in the future.

\n
\n

This year, a project of the Social Insurance Aarau (SVA) was among the supported innovation projects - a very successful project that works with the chatbot technology of aiaibot.

\n

.

\n
\n

In the current United Nations 2020 ranking, Switzerland is doing well in the area of eGovernment development and ranks 16th out of 193 countries. This makes it one of the more advanced countries in digital administration.

\n

Every year, the eGovernment organization documents the progress made in realizing the strategy for digitizing public authorities in its annual reports. Among other things, the report summarizes the activities and provides an overview of how the defined goals were achieved.

\neGovernment Switzerland also supports innovation projects from the area of public authorities that apply new technologies or promote regional cooperation. This year, a project of the Social Insurance Aarau (SVA) was among the supported innovation projects - a very successful project that works with the chatbot technology of aiaibot.
\n

New call-to-action

\n

The innovation project of the social insurance Aarau

\n

Exciting insights can be found in the annual report in the Innovations 2020 section already mentioned in the introduction. The project of the Aargau Social Insurance (SVA), which deals with automated processing of customer inquiries with the help of artificial intelligence (AI), is of particular interest to us because it uses aiaibot's chatbot technology, amongst other things. 

\n

The SVA expanded its premium reduction consulting services by launching the «Maxi» chatbot and the «My Request» online form. Based on these two innovations, frequently recurring customer inquiries on the subject of premium reduction are now classified and answered automatically with the help of artificial intelligence. In advance, thousands of customer emails were manually evaluated, categorized and fed into the AI Module to make this possible. As a result, a hit rate (correct answers) of close to 95 % was achieved in the automated assignment and answering of queries. Customers can enter their concerns by email in free text or also use the online «My Request» online form.

\n
\n

The project is rightly regarded as a pioneer project in the field of digital public authority communication.

\n
\n

The inquiries are received in the premium reduction mailbox, which is directly supported by the AI function, or Chatbot Maxi supports the inquirers directly in the dialog on the website. Through these digital innovations, the SVA achieved a massive increase in efficiency in responding to standardized customer inquiries about premium reduction. In addition, customer satisfaction was greatly increased in parallel, as customer feedback shows. The project is rightly regarded as a pioneer project in the field of digital public authority communication. This is just one of various innovation projects that are the subject of this year's annual report.

\n

Swiss citizens are encouragingly digitally minded

\n

Generally speaking, the eGovernment digitization strategy in Switzerland is well on track. Most of the implementation goals have been achieved, although some have been delayed a little due to the Corona crisis. Detailed information can be found directly in the report.

\n

The eGovernment MONITOR 2020 survey shows that the Swiss have a promising digital affinity; after all, 60 % of the population used at least one public authority online service in 2020! The online service that is used the most is the tax return. Almost 60 % of the population already submit their tax returns digitally. And as already mentioned, 70 % of respondents plan to use digital online services more frequently in the future.

\n

In addition, the annual report also shows how Switzerland compares internationally in terms of eGovernment and - based on the eGovernment Monitor 2020 study - sets out how the Corona crisis has affected the use and offerings of eGovernment services.

\n
\n

The fact that many Swiss citizens are willing to use such digital public authority offerings makes it clear that projects such as the one run by the Aargau social insurance make perfect sense and bring significant added value to both sides, even in the short term.

\n
\n

It remains interesting to see how the authorities will continue to develop in terms of digital customer communication in the coming year. The fact that many Swiss citizens are willing to use such digital public authority offerings makes it clear that projects such as the one run by the Aargau social insurance make perfect sense and bring significant added value to both sides, even in the short term. Several other authorities have already jumped on the digital bandwagon and are benefiting from the new technologies. For example, the WAS (Wirtschaft Arbeit Soziales) Luzern and the Justice and Security Department (JSD) Basel-Stadt, both of which work with the aiaibot software and platform. More exciting background information on the topic and concrete solution scenarios can also be found in the Whitepaper «Digitale Services für Behörden».

\n

We at aiaibot are very pleased about the successful public authority projects and are happy to accompany other public administration bodies on their way to becoming «Digital First» representatives.

\n
\n","postFeaturedImageIfEnabled":"","postListContent":"\n\n\n\n

The Swiss eGovernment Strategy 2020-2023 is well on its way to achieving the digitization objectives defined for this time period. Most projects, such as EasyGov.swiss, eUmzugCH, e-voting, etc., have already been launched or are more advanced in implementation. People's attitude towards e-services was positively influenced by the Corona crisis. 70 % of citizens surveyed as part of the eGovernment Monitor 2020 Study which is also referred to in the annual report, stated that they would like to use online services more in the future.

\n
\n

This year, a project of the Social Insurance Aarau (SVA) was among the supported innovation projects - a very successful project that works with the chatbot technology of aiaibot.

\n

.

\n
\n

In the current United Nations 2020 ranking, Switzerland is doing well in the area of eGovernment development and ranks 16th out of 193 countries. This makes it one of the more advanced countries in digital administration.

\n

Every year, the eGovernment organization documents the progress made in realizing the strategy for digitizing public authorities in its annual reports. Among other things, the report summarizes the activities and provides an overview of how the defined goals were achieved.

\neGovernment Switzerland also supports innovation projects from the area of public authorities that apply new technologies or promote regional cooperation. This year, a project of the Social Insurance Aarau (SVA) was among the supported innovation projects - a very successful project that works with the chatbot technology of aiaibot.
\n

New call-to-action

\n

The innovation project of the social insurance Aarau

\n

Exciting insights can be found in the annual report in the Innovations 2020 section already mentioned in the introduction. The project of the Aargau Social Insurance (SVA), which deals with automated processing of customer inquiries with the help of artificial intelligence (AI), is of particular interest to us because it uses aiaibot's chatbot technology, amongst other things. 

\n

The SVA expanded its premium reduction consulting services by launching the «Maxi» chatbot and the «My Request» online form. Based on these two innovations, frequently recurring customer inquiries on the subject of premium reduction are now classified and answered automatically with the help of artificial intelligence. In advance, thousands of customer emails were manually evaluated, categorized and fed into the AI Module to make this possible. As a result, a hit rate (correct answers) of close to 95 % was achieved in the automated assignment and answering of queries. Customers can enter their concerns by email in free text or also use the online «My Request» online form.

\n
\n

The project is rightly regarded as a pioneer project in the field of digital public authority communication.

\n
\n

The inquiries are received in the premium reduction mailbox, which is directly supported by the AI function, or Chatbot Maxi supports the inquirers directly in the dialog on the website. Through these digital innovations, the SVA achieved a massive increase in efficiency in responding to standardized customer inquiries about premium reduction. In addition, customer satisfaction was greatly increased in parallel, as customer feedback shows. The project is rightly regarded as a pioneer project in the field of digital public authority communication. This is just one of various innovation projects that are the subject of this year's annual report.

\n

Swiss citizens are encouragingly digitally minded

\n

Generally speaking, the eGovernment digitization strategy in Switzerland is well on track. Most of the implementation goals have been achieved, although some have been delayed a little due to the Corona crisis. Detailed information can be found directly in the report.

\n

The eGovernment MONITOR 2020 survey shows that the Swiss have a promising digital affinity; after all, 60 % of the population used at least one public authority online service in 2020! The online service that is used the most is the tax return. Almost 60 % of the population already submit their tax returns digitally. And as already mentioned, 70 % of respondents plan to use digital online services more frequently in the future.

\n

In addition, the annual report also shows how Switzerland compares internationally in terms of eGovernment and - based on the eGovernment Monitor 2020 study - sets out how the Corona crisis has affected the use and offerings of eGovernment services.

\n
\n

The fact that many Swiss citizens are willing to use such digital public authority offerings makes it clear that projects such as the one run by the Aargau social insurance make perfect sense and bring significant added value to both sides, even in the short term.

\n
\n

It remains interesting to see how the authorities will continue to develop in terms of digital customer communication in the coming year. The fact that many Swiss citizens are willing to use such digital public authority offerings makes it clear that projects such as the one run by the Aargau social insurance make perfect sense and bring significant added value to both sides, even in the short term. Several other authorities have already jumped on the digital bandwagon and are benefiting from the new technologies. For example, the WAS (Wirtschaft Arbeit Soziales) Luzern and the Justice and Security Department (JSD) Basel-Stadt, both of which work with the aiaibot software and platform. More exciting background information on the topic and concrete solution scenarios can also be found in the Whitepaper «Digitale Services für Behörden».

\n

We at aiaibot are very pleased about the successful public authority projects and are happy to accompany other public administration bodies on their way to becoming «Digital First» representatives.

\n
\n","postListSummaryFeaturedImage":"","postRssContent":"

The Swiss eGovernment Strategy 2020-2023 is well on its way to achieving the digitization objectives defined for this time period. Most projects, such as EasyGov.swiss, eUmzugCH, e-voting, etc., have already been launched or are more advanced in implementation. People's attitude towards e-services was positively influenced by the Corona crisis. 70 % of citizens surveyed as part of the eGovernment Monitor 2020 Study which is also referred to in the annual report, stated that they would like to use online services more in the future.

\n
\n

This year, a project of the Social Insurance Aarau (SVA) was among the supported innovation projects - a very successful project that works with the chatbot technology of aiaibot.

\n

.

\n
\n

In the current United Nations 2020 ranking, Switzerland is doing well in the area of eGovernment development and ranks 16th out of 193 countries. This makes it one of the more advanced countries in digital administration.

\n

Every year, the eGovernment organization documents the progress made in realizing the strategy for digitizing public authorities in its annual reports. Among other things, the report summarizes the activities and provides an overview of how the defined goals were achieved.

\neGovernment Switzerland also supports innovation projects from the area of public authorities that apply new technologies or promote regional cooperation. This year, a project of the Social Insurance Aarau (SVA) was among the supported innovation projects - a very successful project that works with the chatbot technology of aiaibot.
\n

New call-to-action

\n

The innovation project of the social insurance Aarau

\n

Exciting insights can be found in the annual report in the Innovations 2020 section already mentioned in the introduction. The project of the Aargau Social Insurance (SVA), which deals with automated processing of customer inquiries with the help of artificial intelligence (AI), is of particular interest to us because it uses aiaibot's chatbot technology, amongst other things. 

\n

The SVA expanded its premium reduction consulting services by launching the «Maxi» chatbot and the «My Request» online form. Based on these two innovations, frequently recurring customer inquiries on the subject of premium reduction are now classified and answered automatically with the help of artificial intelligence. In advance, thousands of customer emails were manually evaluated, categorized and fed into the AI Module to make this possible. As a result, a hit rate (correct answers) of close to 95 % was achieved in the automated assignment and answering of queries. Customers can enter their concerns by email in free text or also use the online «My Request» online form.

\n
\n

The project is rightly regarded as a pioneer project in the field of digital public authority communication.

\n
\n

The inquiries are received in the premium reduction mailbox, which is directly supported by the AI function, or Chatbot Maxi supports the inquirers directly in the dialog on the website. Through these digital innovations, the SVA achieved a massive increase in efficiency in responding to standardized customer inquiries about premium reduction. In addition, customer satisfaction was greatly increased in parallel, as customer feedback shows. The project is rightly regarded as a pioneer project in the field of digital public authority communication. This is just one of various innovation projects that are the subject of this year's annual report.

\n

Swiss citizens are encouragingly digitally minded

\n

Generally speaking, the eGovernment digitization strategy in Switzerland is well on track. Most of the implementation goals have been achieved, although some have been delayed a little due to the Corona crisis. Detailed information can be found directly in the report.

\n

The eGovernment MONITOR 2020 survey shows that the Swiss have a promising digital affinity; after all, 60 % of the population used at least one public authority online service in 2020! The online service that is used the most is the tax return. Almost 60 % of the population already submit their tax returns digitally. And as already mentioned, 70 % of respondents plan to use digital online services more frequently in the future.

\n

In addition, the annual report also shows how Switzerland compares internationally in terms of eGovernment and - based on the eGovernment Monitor 2020 study - sets out how the Corona crisis has affected the use and offerings of eGovernment services.

\n
\n

The fact that many Swiss citizens are willing to use such digital public authority offerings makes it clear that projects such as the one run by the Aargau social insurance make perfect sense and bring significant added value to both sides, even in the short term.

\n
\n

It remains interesting to see how the authorities will continue to develop in terms of digital customer communication in the coming year. The fact that many Swiss citizens are willing to use such digital public authority offerings makes it clear that projects such as the one run by the Aargau social insurance make perfect sense and bring significant added value to both sides, even in the short term. Several other authorities have already jumped on the digital bandwagon and are benefiting from the new technologies. For example, the WAS (Wirtschaft Arbeit Soziales) Luzern and the Justice and Security Department (JSD) Basel-Stadt, both of which work with the aiaibot software and platform. More exciting background information on the topic and concrete solution scenarios can also be found in the Whitepaper «Digitale Services für Behörden».

\n

We at aiaibot are very pleased about the successful public authority projects and are happy to accompany other public administration bodies on their way to becoming «Digital First» representatives.

\n","postRssSummaryFeaturedImage":"","postSummary":"

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The Swiss eGovernment Strategy 2020-2023 is well on its way to achieving the digitization objectives defined for this time period. Most projects, such as EasyGov.swiss, eUmzugCH, e-voting, etc., have already been launched or are more advanced in implementation. People's attitude towards e-services was positively influenced by the Corona crisis. 70 % of citizens surveyed as part of the eGovernment Monitor 2020 Study which is also referred to in the annual report, stated that they would like to use online services more in the future.

\n
\n

This year, a project of the Social Insurance Aarau (SVA) was among the supported innovation projects - a very successful project that works with the chatbot technology of aiaibot.

\n

.

\n
\n

In the current United Nations 2020 ranking, Switzerland is doing well in the area of eGovernment development and ranks 16th out of 193 countries. This makes it one of the more advanced countries in digital administration.

\n

Every year, the eGovernment organization documents the progress made in realizing the strategy for digitizing public authorities in its annual reports. Among other things, the report summarizes the activities and provides an overview of how the defined goals were achieved.

\neGovernment Switzerland also supports innovation projects from the area of public authorities that apply new technologies or promote regional cooperation. This year, a project of the Social Insurance Aarau (SVA) was among the supported innovation projects - a very successful project that works with the chatbot technology of aiaibot.
\n

New call-to-action

\n

The innovation project of the social insurance Aarau

\n

Exciting insights can be found in the annual report in the Innovations 2020 section already mentioned in the introduction. The project of the Aargau Social Insurance (SVA), which deals with automated processing of customer inquiries with the help of artificial intelligence (AI), is of particular interest to us because it uses aiaibot's chatbot technology, amongst other things. 

\n

The SVA expanded its premium reduction consulting services by launching the «Maxi» chatbot and the «My Request» online form. Based on these two innovations, frequently recurring customer inquiries on the subject of premium reduction are now classified and answered automatically with the help of artificial intelligence. In advance, thousands of customer emails were manually evaluated, categorized and fed into the AI Module to make this possible. As a result, a hit rate (correct answers) of close to 95 % was achieved in the automated assignment and answering of queries. Customers can enter their concerns by email in free text or also use the online «My Request» online form.

\n
\n

The project is rightly regarded as a pioneer project in the field of digital public authority communication.

\n
\n

The inquiries are received in the premium reduction mailbox, which is directly supported by the AI function, or Chatbot Maxi supports the inquirers directly in the dialog on the website. Through these digital innovations, the SVA achieved a massive increase in efficiency in responding to standardized customer inquiries about premium reduction. In addition, customer satisfaction was greatly increased in parallel, as customer feedback shows. The project is rightly regarded as a pioneer project in the field of digital public authority communication. This is just one of various innovation projects that are the subject of this year's annual report.

\n

Swiss citizens are encouragingly digitally minded

\n

Generally speaking, the eGovernment digitization strategy in Switzerland is well on track. Most of the implementation goals have been achieved, although some have been delayed a little due to the Corona crisis. Detailed information can be found directly in the report.

\n

The eGovernment MONITOR 2020 survey shows that the Swiss have a promising digital affinity; after all, 60 % of the population used at least one public authority online service in 2020! The online service that is used the most is the tax return. Almost 60 % of the population already submit their tax returns digitally. And as already mentioned, 70 % of respondents plan to use digital online services more frequently in the future.

\n

In addition, the annual report also shows how Switzerland compares internationally in terms of eGovernment and - based on the eGovernment Monitor 2020 study - sets out how the Corona crisis has affected the use and offerings of eGovernment services.

\n
\n

The fact that many Swiss citizens are willing to use such digital public authority offerings makes it clear that projects such as the one run by the Aargau social insurance make perfect sense and bring significant added value to both sides, even in the short term.

\n
\n

It remains interesting to see how the authorities will continue to develop in terms of digital customer communication in the coming year. The fact that many Swiss citizens are willing to use such digital public authority offerings makes it clear that projects such as the one run by the Aargau social insurance make perfect sense and bring significant added value to both sides, even in the short term. Several other authorities have already jumped on the digital bandwagon and are benefiting from the new technologies. For example, the WAS (Wirtschaft Arbeit Soziales) Luzern and the Justice and Security Department (JSD) Basel-Stadt, both of which work with the aiaibot software and platform. More exciting background information on the topic and concrete solution scenarios can also be found in the Whitepaper «Digitale Services für Behörden».

\n

We at aiaibot are very pleased about the successful public authority projects and are happy to accompany other public administration bodies on their way to becoming «Digital First» representatives.

\n","rssSummary":"

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Das Team von aiaibot ist unterwegs an verschiedenen Chatbot Events anzutreffen und veranstaltet Chatbot Breakfasts für Agenturen. Triff uns und erfahre mehr über das Thema Chatbots und die aiaibot Chatbot-Software.

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Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

\n

Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

\n

Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

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Deine Aufgaben

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You want to know more about Chatbots?

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Super easy! Just throw your email below and we will contact you as soon as possible with great insights.

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Hinterlasse uns doch deinen Kommentar.","widget_name":"One Line of Text","wrap_field_tag":"div","wrapping_html":""},"child_css":{},"css":{},"id":"module_1594222437138213","label":"One Line of Text","module_id":1843376,"name":"module_1594222437138213","order":17,"smart_type":null,"styles":{},"type":"module"},"module_1596716174960338":{"body":{"choose_type":"posts","definition_id":null,"field_group":[{"link_field":{"no_follow":false,"open_in_new_tab":false,"url":{"content_id":33298012677,"href":"https://www.aiaibot.com/de/blog/chatbots-automatisierung-live-chat","type":"CONTENT"}}},{"link_field":{"no_follow":false,"open_in_new_tab":false,"url":{"content_id":33125399733,"href":"https://www.aiaibot.com/de/blog/chatbots-zur-informationssuche","type":"CONTENT"}}},{"link_field":{"no_follow":false,"open_in_new_tab":false,"url":{"content_id":33062932309,"href":"https://www.aiaibot.com/de/blog/schnelle-erfolge-mit-chatbots","type":"CONTENT"}}}],"field_types":{"choose_type":"choice","default_blog_posts":"blog","field_group":"group","podcast":"group","show_module":"boolean","title":"text"},"module_id":33334965544,"path":"/clickray/aiaibot19/modules/blog/ab20 - top-3-posts-podcasts","per_widget_wrapper_html":"","podcast":[{"podcast_name":"Podcast name","podcast_url":{"no_follow":false,"open_in_new_tab":false,"url":{"content_id":33322701416,"href":"https://www.aiaibot.com/de/podcast-episode-17","type":"CONTENT"}}},{"podcast_url":{"no_follow":false,"open_in_new_tab":false,"url":{"content_id":33122235838,"href":"https://www.aiaibot.com/de/podcast-episode-16","type":"CONTENT"}}},{"podcast_url":{"no_follow":false,"open_in_new_tab":false,"url":{"content_id":32781585141,"href":"https://www.aiaibot.com/de/podcast-episode-15","type":"CONTENT"}}}],"smart_objects":null,"smart_type":"NOT_SMART","tag":"module","type":"module","widget_name":"ab20 - top-3-posts-podcasts","wrap_field_tag":"div","wrapping_html":""},"child_css":{},"css":{},"id":"module_1596716174960338","label":"ab20 - top-3-posts-podcasts","module_id":33334965544,"name":"module_1596716174960338","order":15,"smart_type":null,"styles":{},"type":"module"},"module_159679795028198":{"body":{"blog_field":35307905801,"custom_posts":[],"definition_id":null,"field_types":{"additionals":"group","blog_field":"blog","custom_posts":"link","show_module":"boolean","title":"text"},"module_id":33382619897,"path":"/clickray/aiaibot19/modules/blog/ab20 - related posts","per_widget_wrapper_html":"","smart_objects":null,"smart_type":"NOT_SMART","tag":"module","type":"module","widget_name":"ab20 - related posts","wrap_field_tag":"div","wrapping_html":""},"child_css":{},"css":{},"id":"module_159679795028198","label":"ab20 - related posts","module_id":33382619897,"name":"module_159679795028198","order":25,"smart_type":null,"styles":{},"type":"module"},"name":{"body":{"title":"«Digital first» – Swiss Authorities continue to make great Progress in digital Communication"},"id":"name","label":"Title","name":"name","type":"text"},"percentage":{"body":{"value":"80—100%"},"child_css":{},"css":{},"deleted_at":1571035161349,"id":"percentage","label":"Percentage","name":"percentage","order":0,"smart_type":null,"type":"textarea"},"position":{"body":{"value":"Frontend"},"child_css":{},"css":{},"deleted_at":1571035161349,"id":"position","label":"Position","name":"position","order":1,"smart_type":null,"type":"textarea"},"post_body":{"body":{"html":"

Der Chatbot ist die perfekte Ergänzung für deine Weihnachtskampagnen! In diesem Artikel zeigen wir dir, wie du den Chatbot für deine Weihnachtskommunikation nutzen kannst.

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Ob als interaktiver Adventskalender oder zur Bekanntmachung einer Weihnachtspromotion – mit dem Chatbot setzt du deine Ideen schnell und einfach in die Tat um.

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Weihnachten steht vor der Tür und somit die für viele Unternehmen umsatzstärkste Zeit des Jahres. Gerade im E-Commerce oder generell im Handel geht es mit den letzten Wochen des Jahres in die entscheidende Phase.

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Das Ziel von Unternehmen ist es dann, mit den Usern zu interagieren und mithilfe dieser Interaktion zusätzliche Leads zu generieren. Der Chatbot ist die perfekte Ergänzung für deine Weihnachtskampagnen! In diesem Artikel stellen wir dir 6 Ideen vor, wie du den Chatbot ganz einfach und erst noch gewinnbringend in deine Weihnachtskommunikation einbinden kannst.

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1. Der Weihnachtspromo-Bot

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Bietest du Produkte oder Services an, die besonders zu Weihnachten spannend sind für potenzielle Kunden oder exklusiv nur während dieser Zeit erhältlich? Oder willst du deine Angebote mit attraktiven Weihnachtsrabatten bewerben und somit deinen Verkauf ankurbeln?

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Ein Chatbot kann auf deiner Website die User direkt ansprechen und sie so auf deine Weihnachtspromotion aufmerksam machen! Während der Website-Besucher also auf deiner Website nach dem passenden Angebot sucht, bietest du via Chatbot proaktiv deinen Rabattcode oder deine Weihnachtsspecials an.

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Wenn du z.B. auf anderen Plattformen Werbeanzeigen wie Online-Banner schaltest, kannst du diese direkt auf die Landingpage mit deinem Chatbot verweisen. Er begrüsst dann deine potenziellen Kunden und bietet ihnen deine Weihnachtspromotion sympathisch und interaktiv an.

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2. Der virtuelle Geschenke-Berater

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Was schenke ich meiner Freundin und mit welchem Geschenk mache ich meinem Vater eine Freude? Jahr für Jahr zerbricht man sich den Kopf bei der Suche nach dem perfekten Präsent. Gerade wenn du einen eCommerce betreibst und darunter potenzielle Weihnachtsgeschenke anbietest, ist ein Chatbot der perfekte Geschenke-Berater für deine Website-Besucher!

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Mit einem interaktiven Frage-Antwort-Dialog kannst du den User zum passenden Geschenk und direkt bis hin zum Warenkorb lenken. Der Kunde ist glücklich über die Beratung und die Hilfe bei der Geschenkesuche und du erzielst auf diese Weise zusätzliche Verkäufe.

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3. Der interaktive Adventskalender-Bot

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Adventskalender – auch an ihnen kommt man während der Vorweihnachtszeit nicht vorbei. Eine super einfache Art und Weise, deinen Website-Besuchern täglich etwas zu bieten, ist der Adventskalender-Chatbot. Jeden Tag begrüsst er deine User mit einer anderen Geschichte, einer Promotion oder einem Wettbewerb. Deiner Kreativität sind keine Grenzen gesetzt!

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Egal, ob du jeden Tag ein anderes Angebot präsentieren oder einfach eine unterhaltsame Geschichte erzählen willst, dein User freut sich über die Überraschungen, die dein Chatbot ihm bietet und du unterscheidest dich klar von allen anderen herkömmlichen Online-Wettbewerben.

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Wenn du beispielsweise jeden Tag ein Produkt verlost, kannst du zahlreiche Kontaktadressen sammeln und diese im Nachgang als Leads bearbeiten. Die User sind eher gewillt, ihre Kontaktdaten dem sympathischen Advents-Bot anzugeben als dazu, ein klassisches Wettbewerb-Formular auszufüllen.

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4. Was-koche-ich-an-den-Festtagen-Bot

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Die Familie hat sich angemeldet und erwartet ein wahres Festessen! Doch was zauberst du auf den Tisch? Gerade für Online-Supermärkte, Foodblogs oder Lieferdienste ist der Chatbot die perfekte Ergänzung während der Festtage.

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Als Berater führt er die User mit gezielten Fragen zum passenden Rezept oder Menü. Dieser Chatbot lässt sich im Laufe des Jahres auch auf andere saisonale Spezialitäten und Gerichte anpassen.

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5. Weihnachts-Brand Chatbot

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Auch wenn für dich keine der genannten Weihnachtsideen infrage kommt, kannst du deinen Chatbot während der Feiertage in ein zur Saison passendes Kleid stecken. Setze deinem Bot z.B. eine Nikolausmütze auf oder dekoriere ihn mit einem Bart. So wird er direkt zum Hingucker und weckt bei deinen Website-Besuchern das Interesse für den festlichen Chatbot.

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Auch kannst du deine Anrede oder deine Grussformel saisonal anpassen und deinem Besucher frohe Festtage und einen guten Rutsch wünschen. So oder so ist der gebrandete Weihnachts-Chatbot einfach sympathisch und zahlt somit auf dein Unternehmensimage ein.

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CTA-Christmas_Registration

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6. Betriebsferien-Chatbot

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Auch wenn du in den Betriebsferien bist und nicht die Möglichkeit hast, innert kurzer Frist zu antworten, kann ein Chatbot deine Ferienvertretung übernehmen und Tag und Nacht für dich die Stellung halten.

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Der Chatbot kann während deiner Abwesenheit potenzielle Kunden beraten, Termine vereinbaren und Kontaktdaten sammeln. Kommst du dann aus den Weihnachtsferien zurück, erwartet dich eine zweite Bescherung an potenziellen Neukunden!

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Viele KMUs oder Agenturen nutzen die Zeit über Weihnachten und Neujahr, um eine kleine Pause einzulegen. Viele Kunden oder Lieferanten sind während dieser Zeit ebenfalls in den Weihnachtsferien oder haben zumindest die Produktion reduziert. Dennoch nutzen potenzielle Kunden die ruhigen Tage zur Online-Recherche und gelangen auf deine Website.

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Das sind 6 Ideen, wie du den Chatbot als saisonalen digitalen Kontaktkanal einsetzen kannst. Starte noch heute mit deinem Chatbot – die Erstellung und Integration in deine Website sind super einfach.

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Innert weniger Stunden ist dein Weihnachts-Bot live!

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How-to · Veröffentlicht am 2.9.2021

The Swiss eGovernment Strategy 2020-2023 is well on its way to achieving the digitization objectives defined for this time period. Most projects, such as EasyGov.swiss, eUmzugCH, e-voting, etc., have already been launched or are more advanced in implementation. People's attitude towards e-services was positively influenced by the Corona crisis. 70 % of citizens surveyed as part of the eGovernment Monitor 2020 Study which is also referred to in the annual report, stated that they would like to use online services more in the future.

This year, a project of the Social Insurance Aarau (SVA) was among the supported innovation projects - a very successful project that works with the chatbot technology of aiaibot.

.

In the current United Nations 2020 ranking, Switzerland is doing well in the area of eGovernment development and ranks 16th out of 193 countries. This makes it one of the more advanced countries in digital administration.

Every year, the eGovernment organization documents the progress made in realizing the strategy for digitizing public authorities in its annual reports. Among other things, the report summarizes the activities and provides an overview of how the defined goals were achieved.

eGovernment Switzerland also supports innovation projects from the area of public authorities that apply new technologies or promote regional cooperation. This year, a project of the Social Insurance Aarau (SVA) was among the supported innovation projects - a very successful project that works with the chatbot technology of aiaibot.

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The innovation project of the social insurance Aarau

Exciting insights can be found in the annual report in the Innovations 2020 section already mentioned in the introduction. The project of the Aargau Social Insurance (SVA), which deals with automated processing of customer inquiries with the help of artificial intelligence (AI), is of particular interest to us because it uses aiaibot's chatbot technology, amongst other things. 

The SVA expanded its premium reduction consulting services by launching the «Maxi» chatbot and the «My Request» online form. Based on these two innovations, frequently recurring customer inquiries on the subject of premium reduction are now classified and answered automatically with the help of artificial intelligence. In advance, thousands of customer emails were manually evaluated, categorized and fed into the AI Module to make this possible. As a result, a hit rate (correct answers) of close to 95 % was achieved in the automated assignment and answering of queries. Customers can enter their concerns by email in free text or also use the online «My Request» online form.

The project is rightly regarded as a pioneer project in the field of digital public authority communication.

The inquiries are received in the premium reduction mailbox, which is directly supported by the AI function, or Chatbot Maxi supports the inquirers directly in the dialog on the website. Through these digital innovations, the SVA achieved a massive increase in efficiency in responding to standardized customer inquiries about premium reduction. In addition, customer satisfaction was greatly increased in parallel, as customer feedback shows. The project is rightly regarded as a pioneer project in the field of digital public authority communication. This is just one of various innovation projects that are the subject of this year's annual report.

Swiss citizens are encouragingly digitally minded

Generally speaking, the eGovernment digitization strategy in Switzerland is well on track. Most of the implementation goals have been achieved, although some have been delayed a little due to the Corona crisis. Detailed information can be found directly in the report.

The eGovernment MONITOR 2020 survey shows that the Swiss have a promising digital affinity; after all, 60 % of the population used at least one public authority online service in 2020! The online service that is used the most is the tax return. Almost 60 % of the population already submit their tax returns digitally. And as already mentioned, 70 % of respondents plan to use digital online services more frequently in the future.

In addition, the annual report also shows how Switzerland compares internationally in terms of eGovernment and - based on the eGovernment Monitor 2020 study - sets out how the Corona crisis has affected the use and offerings of eGovernment services.

The fact that many Swiss citizens are willing to use such digital public authority offerings makes it clear that projects such as the one run by the Aargau social insurance make perfect sense and bring significant added value to both sides, even in the short term.

It remains interesting to see how the authorities will continue to develop in terms of digital customer communication in the coming year. The fact that many Swiss citizens are willing to use such digital public authority offerings makes it clear that projects such as the one run by the Aargau social insurance make perfect sense and bring significant added value to both sides, even in the short term. Several other authorities have already jumped on the digital bandwagon and are benefiting from the new technologies. For example, the WAS (Wirtschaft Arbeit Soziales) Luzern and the Justice and Security Department (JSD) Basel-Stadt, both of which work with the aiaibot software and platform. More exciting background information on the topic and concrete solution scenarios can also be found in the Whitepaper «Digitale Services für Behörden».

We at aiaibot are very pleased about the successful public authority projects and are happy to accompany other public administration bodies on their way to becoming «Digital First» representatives.

Dennis is an expert in Chatbots & Artificial Intelligence and is passionate about these because in customer communication they help to significantly improve both efficiency and customer experience.

You want to know more about Chatbots?

Super easy! Just throw your email below and we will contact you as soon as possible with great insights.