Customer Advisory Service
Delight your customers with digital advice using a combination of chatbot and live chat.
Customer service at the digital touchpoint
Interaction between chatbot, live chat and video consultation
Seamless customer journey and lasting experiences
From consulting to closing the sale

These companies already rely on aiaibot.

What ai can do.
at the digital

The point of sale is becoming increasingly digital, but the customer's need for consulting remains. The chatbot is ideally suited as a digital advisor who supports your customers competently and independent of time and location. Banks and insurance companies in particular can offer their customers a professional customer experience.


After an initial needs assessment, the chatbot can seamlessly hand the customer over to the customer advisor in the live chat, for complex or individual solution offers. Master the digital transformation in customer consulting.

Provide individualized advice.

Complex products require individual consulting. The chatbot acts as an input channel, provides advice, and thus makes an initial needs assessment. The digital advisor then seamlessly hands over to the live chat consultant, who can directly follow up on the previous consultation thanks to the chat history.

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Create an integrated customer journey.

The customer thus also feels competently advised at the digital touchpoint. The interaction with the chatbot and the accompaniment by means of live chat, co-browsing or video consultation create an integrated customer journey with a positive customer experience.

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With the integration of aiaibot into omni-channel communication tools, our customers benefit from a contemporary customer experience and location-independent, needs-based advice.
Christof Tscherter
Christof Tscherter
Head of Digital Banking
Cantonal Bank of Zug
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To ensure an end-to-end advisory process, especially for complex products such as banking and insurance solutions, the Remote Advisory Platform combines all relevant components such as chatbot, live chat, co-browsing and video advisory.

The solution can be integrated into existing third-party systems and enables seamless interaction for both the customer and the consultant. The Remote Advisory Platform is easy and quick to implement. Create a consulting offering that is available around the clock.

Learn more about the Remote Advisory Platform now.
Customer Story
The digital consulting process

The Cantonal Bank of Zug is pioneering the digitization of the customer advisory process and is relying on chatbot <Mona>. It accompanies and advises customers on the most common questions and concerns.

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The right solution for every area.

Increase conversion rates and sales with the help of the digital salesperson. It works around the clock and optimally complements your Sales department.

Customer Service

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