Websites often contain an extremely large amount of information, divided into different areas. If a visitor does not find what he is looking for, he either leaves or contacts the company directly.
With the use of the chatbot as a digital guide, the user can be accompanied to the desired information in a targeted manner or the bot can directly answer the request on its own. Inspire your website visitors with a unique digital customer experience.
By using a chatbot to help users with their search, you not only reduce the bounce rate, but also increase the time spent on your website. The latter, in turn, is seen by search engines as a positive indication of a high-quality, state-of-the-art website.
Visitors to the website no longer have to search around for the right documents or information, because the chatbot guides them to the right place by asking specific questions. This ensures a positive experience and also positively influences the perception of your company.
Just like in a hotel, the chatbot welcomes website visitors in its role as concierge and guide and accompanies them to the right information. The chatbot responds to the user and offers its help, which can significantly reduce the bounce rate.
Visitors automatically stay longer on your website because they interact with the bot and get answers to their questions quickly. Instead of a FAQ section, the bot covers the most common queries and brings your company to life through the interactive nature of the chatbot.
FLAWA's chatbot answers the majority of questions about products, e.g. protective masks, advises customers in the online store on their selection, and helps with problems in the ordering process. Direct inquiries by phone or email are thus greatly reduced.
Increase conversion rates and sales with the help of the digital salesperson. It works around the clock and optimally complements your Sales department.
Advise your customers individually at the digital touchpoint with a combination of chatbot and live chat. For a seamless customer journey.
With the chatbot as a self-service offering, you avoid waiting times for your customers and noticeably relieve customer service. For more efficiency in service.
Reduce the burden on your IT support while creating a positive service experience for your end users. For more productivity in IT support.