Customer Service Automation
Reduce customer service inquiries by up to 30%.
Chatbot as 24/7 self-service offering
Solve requests immediately and automatically
Relieve customer service from standard inquiries
Happy and loyal customers
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These companies already rely on aiaibot.

What ai can do.
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Provide 
service around
the clock.

Today, customer inquiries are still mostly received by phone or email. Especially during peaks, service departments are under great strain, and customers have to expect long waiting times.

 

The chatbot complements your customer service as an always available, digital self-service channel. In this way, you relieve the service department, which can take care of more complex concerns, and reduce costs sustainably. Delight your customers with an outstanding service experience.

Respond to inquiries efficiently.

The chatbot answers customers' most frequently asked questions automatically and relieves your customer service team of repetitive work. In interaction with integrated third-party systems, address data can be changed automatically, delivery status can be queried, and much more.

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Create positive service experience.

Waiting times are history, as customers can resolve their concerns around the clock in self-service. This leads to a positive customer experience, which in turn is a competitive advantage. Customer satisfaction can also be easily measured via chatbot using Net Promoter Score.

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With the chatbot, we've seen a significant decrease in calls and emails. And users are very happy with the chatbot experience.
Stefano Marinelli
Stefano Marinelli
Division Manager
WAS Luzern
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Conversational AI in Service

The chatbot is establishing itself as a popular entry channel for customer service inquiries. With the use of Conversational AI, the dialog between customers and companies is automated and peaks or waiting times are eliminated.

The interaction between automated response via chatbot and email and related systems such as ticketing tools, CRMs, ERPs, etc. creates a service offering at an attractive cost and fully meets customer expectations.

Learn more about customer service automation now.
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Customer Story
Maxi reduces phone and email inquiries by 30%.

In peak times, which occur every year due to the high number of applications for premium reductions, Chatbot Maxi can greatly reduce the workload of the service team. The Aargau social insurance was able to reduce its service requests by 30% in a very short time thanks to the bot. Interested?

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Whitepaper
Chatbots in authorities and public institutions

Meanwhile, government authorities are also successfully using digital helpers in customer dialog in some areas and are delighting their customers with digital service around the clock and without waiting times. Chatbots are ideal for answering customers' frequent questions, guiding them quickly and efficiently to the information they are looking for, and advising them on selected topics.

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The right solution for every area.
Sales & Marketing Automation

Increase conversion rates and sales with the help of the digital salesperson. It works around the clock and optimally complements your Sales department.

Smart Remote
Advisory

Advise your customers individually at the digital touchpoint with a combination of chatbot and live chat. For a seamless customer journey.

Digital
IT-Service Desk

Reduce the burden on your IT support while creating a positive service experience for your end users. For more productivity in IT support.

Digital Customer Experience

Make your website content even easier to find and reduce the bounce rate. Users will quickly get to the information they are looking for.