IT
Take the pressure off your IT support and inspire end users with self-service at the same time.
Chatbot as an input channel and virtual supporter
Recognize requests, create tickets and automated routing
24/7 Self-Service
Cost savings through efficient processing
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These companies already rely on aiaibot.

What AI can do.
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The
digital
IT-Supporter.

Today, we often communicate via digital channels, not only in our private lives but also at work. While various industries are already actively cultivating digital customer dialog, companies are now also starting to direct their IT service to these channels.


With digital customer communication using chatbots and automated processing of inquiries, you not only successfully meet the needs of customers, but also provide immense relief internally in solving simple issues through to the complete automation of processes.


With its Conversational AI platform, aiaibot has developed a solution to intelligently automate customer communication and processes, making them efficient and inspiring.

Increase productivity.

By using the digital supporter, user concerns can be automatically recorded and forwarded to the right place for resolution. The chatbot creates tickets directly, which are categorized, prioritized and assigned according to the user's concerns.

The Service Desk employees are relieved of the burden of answering and processing standard telephone enquiries and can therefore deal with more complex issues.

Emails can also be answered automatically with aiaibot or at least recorded and routed as tickets. If essential information is missing from the customer inquiry, the user can be redirected to the chatbot, where the data is provided.

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Self-service for a better experience.

Employees no longer have to wait in tedious queues for their IT tickets to be answered, but can resolve them themselves using the chatbot. Resetting passwords, ordering IT equipment or reporting faults can be done easily and around the clock via the chatbot.

Users can also be offered the option of being redirected directly to the chatbot by email or SMS via an IVR option in the telephone system. This allows them to avoid unnecessary waiting times and, in the best case scenario, resolve their issue themselves.

The chatbot can be made available to users not only on the intranet or within a service portal, but also in teams. Thanks to the easy access, even more users prefer the chatbot to the telephone channel.

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Our chatbot integrated in Microsoft Teams?
Learn more here.

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The digital service desk is the future of IT support and, for us, the perfect complement to traditional support.
Thomas Laub
Thomas Laub
Head of IT Service Management
Cantonal Hospital Aarau
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Reduce your IT requests by up to 30%

IT Service is the point of contact for numerous inquiries about hardware and software. Up to now, these inquiries have mostly been sent to the responsible department by e-mail or telephone, where they cause a great deal of processing time and effort. By using the digital IT supporter, user requests can be automatically recorded and forwarded to the right place for resolution. The chatbot creates tickets directly in the ITSM solution, which are categorized, prioritized and assigned according to the user's concerns. The issues can often be resolved quickly and easily. The digital IT supporter also provides support in this case - frequently asked questions or concerns are automatically answered and resolved. With aiaibot, the service desk employees are effectively relieved of answering the phone and, if possible, processing frequent standard requests and can therefore deal with more complex issues. E-mails can also be answered automatically with aiaibot or at least recorded and routed as tickets. If essential information is missing from the customer inquiry, the user can be redirected to the chatbot, where the data is provided.

The chatbot can be made available to users not only on the intranet or within a service portal, but also in Microsoft Teams, for example. Thanks to the easy access, even more users prefer the chatbot to the telephone channel. In addition, users can also be offered the option of being redirected to the chatbot directly by email or SMS via an IVR option in the telephony. This allows them to avoid unnecessary waiting times and, in the best case scenario, resolve their issue themselves. The use of chatbots and automated responses to inquiries can reduce standard inquiries by up to 30%.

 

Master the high volume of requests now